FREQUENTLY ASKED QUESTIONS

what payment methods do you accept?

If submitting your order online, we accept VISA, MasterCard and PayPal. Alternatively, you can send us an e-transfer to [email protected] paying by debit.

Can I pay by purchase order or cheque?

No — we do not accept purchase orders or payments by cheque. The ability to purchase your apparel necessitates confirmation your payment has been processed. The same applies to goods leaving our location. To control cost, our system eliminates the need for an accounts receivable department.

What is your exchange policy?

We do not offer exchanges on printed items. We can offer exchanges on blank garments if they are sent back to us unused. Customers will be responsible for the cost of shipping items back to Emman Doch. Exchanges can only be made once the items are received and confirmed undamaged by Emman Doch.

Reasons for Returns:
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our location. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed – Shipments that go unclaimed are returned to our location and you will be liable for the cost of a reshipment.

Will I be notified after my order has shipped?

On all orders you will receive an e-mail notification with details of your shipment. However, we will be happy to obtain the shipment tracking number(s) on these items for you after your order shipped, if you request it.

How do I place an order?

We offer many options through our online store. We accept all forms of payment through this site for any major credit cards online. You can place an order online through our “Shop Online” store on our website and through our Facebook page. You may also submit your own design through the Design Editor link..

Will I receive a confirmation after I place an order?

Yes. You will receive an e-mail confirmation. Orders will be processed and shipped within 3-5 business days. More likely, if all products are available in our shop, it is possible your order will be shipped the day following your order being placed.

What material are your t-shirts made of?

Custom Tee made of 100% Cotton. The 7oz combed & ring-spun cotton is a superior quality jersey knit tailored into a modern fit. This premium fitted Bella Canvas Unisex T-shirt is a classic choice and the best shirt for the job.

What material is the design made out of?

Our custom t-shirt designs are made out of unique heat transfer vinyls made by Siser N.A. and Xpcare.

Did my order go through?

An order confirmation is sent to your email immediately after the order is placed. Check your inbox and junk mail. If it is missing, chances are that your order did not go through correctly, or the email address provided was incorrect.

Can I add items to my order?

Please place a new order for the item and contact us. We’ll be happy to waive shipping on this additional order if it was placed before you receive confirmation that your order has been shipped. We are here to ensure you save on shipping costs.

What about cancellations?

We do not offer cancellations under any circumstances. Once orders are made, the process begins immediately after an order is placed. If you have a question about a cancellation of an order please email us at [email protected] We will do our best to see if we can accommodate a cancellation request, but it is not guaranteed.

If there is a problem with my order, what do I do?

You should contact us immediately by phone, or e-mail. We want to help you resolve the problem as quickly and effectively as possible.

Where is Emman Doch / Apparel Printing located?

We are located in Mississauga, Ontario Canada.

Do you have a guarantee on the products that you sell?

Our guarantee policy is very simple. If we make a mistake on your order or the product is materially defective, we will refund your money for the entire order or replace the product.

Do you sell transfers that I can apply on my own shirts?

No, we do not.Our transfers are made to be affixed with high pressure machinery which is not available to the general public.

What is the largest size that can be printed on a T-Shirt?

The maximum image size depends on the shirt size and location of the design. Contact our sales department for more information.

Will the printing fade on my shirts after a few washings?

No. The printed image on screen printed t-shirts is very durable and will hold up for a long time as they are directly printed onto the garment. “Wash” tests that we’ve conducted in our shop also prove that the printing on “Photo” or “digitally imaged” t-shirts (which are transfers) is durable and holds up to many washings

Are your T-Shirts screen printed or are they iron-on transfers?

We heat transfer all t-shirts with the exception of digital transfers (“photo”) t-shirts. “Photo” or “digitally imaged” T-shirts are transfer printed as the image is applied with a heat press

If I reorder, do you keep my artwork or screens?

We keep your artwork on file up to 5 years.

Can I mix the shirt sizes in my order?

Yes. You can mix the sizes any way that you need to complete your order. Keep in mind that the logo or design is made to fit the smallest garment. Order exactly what you need.

Do you offer 3X, 4X, etc. size shirts?

No, we do not, however, if you wish to have one of those sizes, we can order them for you. .

I have several designs, do they all add up as 1 order?

No. Each design is treated (and priced) as a separate order. Each requires separate design cut and press set ups..

What kind of artwork files do you accept?

We accept many types of art files. The ideal file formats are: .ai, (Adobe Illustrator), .eps, .wmf, .pdf (Adobe Acrobat), .psd (Adobe Photoshop), .tiff. We also accept .jpeg

What brands do you carry?

We carry over 4 of the top brands in apparel and products. This includes Gildan, Bella+Canva, American Apparel, and Next Level Apparel. More to come!

Do you have a guarantee on the products that you sell?

Our guarantee policy is very simple. If we make a mistake on your order or the product is materially defective, we will refund your money for the entire order or replace the product.

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